8x8 Work for Desktop is a business communications platform for voice, video, and chat.

Minimum softphone version that supports Citrix optimization is 7.17.

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Product Details

8x8 is an all-in-one cloud-based communications platform that brings together enterprise-grade phone capabilities, video meetings, and team messaging on your desktop and smartphone.

Leveraging Citrix UC Premium optimization via the Citrix WebRTC SDK, the 8x8 Work app interfaces directly with the Citrix virtualization stack, which remotes our WebRTC API calls to the Chromium media engine inside the Citrix Workspace app. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.


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Use 8x8 to bring integrated communication and collaboration experiences securely to every employee, with the convenience to do more from anywhere on any device, building relationships and inspiring customer trust.

Key features include:

  1. Enterprise-grade cloud PBX with unlimited calling, multi-level auto-attendant, call handling, voicemail and fax.
    Support local users in 48+ countries with 8x8’s pure cloud service.
  2. Host HD video meetings with screen sharing, advanced moderation controls, breakout rooms, polls, and more for up to 500 participants. 
  3. Reduce email clutter with project or topic-specific public and private chat rooms and share documents and files for easier collaboration.
  4. Easy administration with a single administrative interface for user provisioning, system configuration, and management.
  5. Simplified call management to distribute incoming calls efficiently, facilitate customer conversations and improve employee productivity.
  6. Powerful analytics with performance and usage dashboards, plus reporting options for valuable insights and sentiments.
  7. All-in-one app (for desktop and mobile devices) with voice, video, chat and fax to keep employees productive in the office or on the go.


  1. Integrated business communications - Eliminate switching between multiple applications. 
  2. Unified app experience - Unify phone calls, video meetings, and team messaging for a seamless collaboration experience. 
  3. A digital workspace for the modern, hybrid workforce - Empower your employees to stay efficient and productive regardless of the location or the devices they use to stay connected. 
  4. Real-time visibility - Get actionable business insights using 8x8’s built-in analytics that captures historical and real-time data from all customer communication interactions. 
  5. Greater flexibility - Flip calls and meetings seamlessly from your desk phone to your desktop or mobile app.