Amazon Connect is an omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional contact center systems.

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Product Details

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.




  • Omnichannel experience for agents and customers
  • Intuitive graphical contact flow builder
  • Outbound calling
  • High quality audio
  • Call recording
  • Natural language chatbots using Amazon Lex
  • Web and mobile chat
  • Skills-based routing
  • Contact Lens for Amazon Connect
  • AI-Powered Speech Analytics Solution
  • Real-time and historical analytics
  • Integrations to popular Customer Relationship Management (CRM) systems
  • Fraud Detection


  • Make changes in minutes not months
  • Save up to 80% over traditional contact center solutions
  • Easily scale to meet unpredictable demand