Cicero Discovery is a lightweight and configurable tool to collect activity and application performance data and track business objects across time and across multiple users as well as measure against a defined “expected” business process flow, either for analysis or to feed a third party application. Cicero Discovery helps customers identify what is actually happening to an object through its life cycle and identify optimal business process and/or critical steps that are missing or holding up the process.

Cicero Discovery software enables you to gather Desktop Activity Intelligence (DAI) by capturing, storing, and reporting activities and events across applications to identify technical, process and resource bottlenecks that effect user productivity.  Collecting this data helps organizations focus on areas for improvement in processes, compliance, training, and application performance.

Cicero Discovery allows you to:

• Identify inconsistent workflow or missing steps
• Monitor for PCI and HIPAA compliance
• Pinpoint repetitive and manual tasks
• Capture where copying happens and how often
• Identify if employees are navigating several screens
• Capture, analyze, and focus on KPIs and metrics
• Monitor business rules and policies
• Supply desktop data BI, BAM, BPM, WFM, etc.
• Improve usage and better leverage IT investments

Cicero Discovery is client-server software consisting of six primary desktop sensors: Session, System, Activity, Business Data, Business Process, and Outlook. These sensors are used to capture various data and using a centralized management tool can be configured to meet your specific requirements.