Self-service to manage incidents by an Agent. Subscribers must have agent access to Ivanti or resolutions will fail
Create a service request based on the title of the microapp by using a deep link back to the self-service module of Ivanti.
Report a new incident in Ivanti. This is a quick create that can be submitted without an owner
Self-service for my incidents
View existing service requests containing deep links to view the dynamic templates associated to the request
Quickly create common service requests. Provides a form for submitting common service requests, such as Request Equipment, Request Computer, Reset Password, and Request Access.
Deploy the Ivanti integration to submit and monitor incidents, service requests, and take action through Citrix Workspace. It also provides microapps for higher tier agents with the ability to review incidents. This integration creates requests using a delegated model that performs the action for incidents on behalf of the user. Service requests are implemented through deep links to Ivanti and allows users to create their own requests.