Deploy the Ivanti integration to submit and monitor incidents, service requests, and take action through Citrix Workspace. It also provides microapps for higher tier agents with the ability to review incidents. This integration creates requests using a delegated model that performs the action for incidents on behalf of the user. Service requests are implemented through deep links to Ivanti and allows users to create their own requests.

For a comprehensive list of out-of-the-box Ivanti microapps, see Use Ivanti microapps.

Request Information
This integration is built by Citrix, please refer our product documentation for more information.

Workspace service Dependency

  • down-arrow Citrix Workspace
    Citrix Workspace
  • down-arrow Citrix Microapps Service
    Citrix Microapps Service
Last Updated: May 08, 2021
Agent Incidents

Self-service to manage incidents by an Agent. Subscribers must have agent access to Ivanti or resolutions will fail

Last Updated: April 06, 2021
Create from Service Catalog

Create a service request based on the title of the microapp by using a deep link back to the self-service module of Ivanti.

Last Updated: May 08, 2021
Create Incident

Report a new incident in Ivanti. This is a quick create that can be submitted without an owner

Last Updated: May 08, 2021
My Incidents

Self-service for my incidents

Last Updated: April 06, 2021
My Service Requests

View existing service requests containing deep links to view the dynamic templates associated to the request

Last Updated: April 06, 2021
Quick Service Request

Quickly create common service requests. Provides a form for submitting common service requests, such as Request Equipment, Request Computer, Reset Password, and Request Access.

Product Details

Deploy the Ivanti integration to submit and monitor incidents, service requests, and take action through Citrix Workspace. It also provides microapps for higher tier agents with the ability to review incidents. This integration creates requests using a delegated model that performs the action for incidents on behalf of the user. Service requests are implemented through deep links to Ivanti and allows users to create their own requests.