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ControlUp

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Compatible with

  • Citrix Virtual Apps 1808
  • Citrix Virtual Apps 1811
  • Citrix Virtual Apps 1903
  • Citrix Virtual Apps 1906
  • Citrix Virtual Apps and Desktops service
  • Citrix Virtual Desktops 1808
  • Citrix Virtual Desktops 1811
  • Citrix Virtual Desktops 1903
  • Citrix Virtual Desktops 1906
  • XenApp 7.15 LTSR
  • XenApp 7.18
  • XenApp 7.6 LTSR
  • XenDesktop 7.15 LTSR
  • XenDesktop 7.18
  • XenDesktop 7.6 LTSR

Product Details

ControlUp’s management and analytics platform enables Citrix administrators to monitor, troubleshoot, analyze, and directly remediate issues in real-time in their Citrix on-premise, hybrid cloud, and cloud infrastructure using a simple, elegant and comprehensive interface. With ControlUp, Citrix administrators can quickly spot performance issues across multiple layers – from hypervisors and datastores to Citrix ADC appliances, delivery brokers, VMs and VDAs all the way to specific user sessions and processes. ControlUp monitors and troubleshoots all Citrix Virtual Apps and Desktops versions, even multiple farms and versions, enabling a streamlined management experience regardless of the server farm or edition.

Excessive logon times, long applications launch times, high protocol latency or bandwidth limitation can all have a dramatically negative impact on Citrix end-user experience which must be resolved quickly to avoid frustration and lost productivity. ControlUp provides early detection of issues that might impact end-users’ Citrix experience, and allows administrators to quickly dig deeper to find the root cause of these issues and fix them. For many use cases, ControlUp enables Citrix administrators to apply Automated Actions to recurring issues to prevent them from happening (see the Supercharging Citrix Session Recording Video for an example). And ControlUp Insights delivers automated reports to help measure system health and provide definitive answers for everyday IT questions. Insights also provides all of the metrics necessary to analyze VDI environment performance and directly correlate that performance to end-user experience quality.

With Citrix Session Recording one can add custom event annotations to the recording. ControlUp’s automated actions can take full advantage of this by creating events in the Citrix Session Recording as they occur. This can help in immediately narrowing down to a specific issue or correlate the incident to a reported performance issue.

ControlUp Automation annotate could perform these tasks.

  • Annotate with User Input Delay.
  • Annotate with latency and/or bandwidth.
  • Annotate with Session State.
  • Annotate with Session CPU.

Features

  • Monitor, troubleshoot, and remediate in real-time from a single console
  • Console is powerful, comprehensive, and customizable while being easy to use
  • Identify and fix issues across multiple layers, from physical hosts and datastores to specific user sessions and processes
  • Scripts that target the machine needing the fix and quickly executes the fix in one management action instead of several
  • Set fine-grained incident triggers to get real-time alerts on important incidents
  • Pre-configured with straightforward user experience metrics obtained from our global IT community
  • Offers a wide range of troubleshooting capabilities to deliver end-user support, including remote assistance
  • Includes built-in management tasks that can be executed simultaneously on multiple servers, hosts, computers, or users with just a few clicks
  • Extend ControlUp’s management actions with your own PowerShell, VBScript, or CMD-based scripts, or download one of hundreds of scripts from our script library
  • Edit Windows registry using the ControlUp Registry Controller, which allows you to manage multiple machine registries as if you were managing a single computer registry.
  • ControlUp’s Services Controller enables you to spot and fix Windows Services misconfigurations and irregular behavior on the fly
  • Set security policy from the ControlUp console but delegating delegate permissions to support staff for specific areas and limit their access to other areas

Advantages

  • With ControlUp, Citrix administrators can quickly spot performance issues across multiple layers – from the hypervisors and datastores to NetScaler appliances, delivery brokers, VMs and VDAs all the way to specific user sessions and processes.
  • ControlUp provides early detection of issues that might impact end users’ Citrix experience, and allows Citrix admins to quickly dig deeper and find the root cause of these issues.
  • Citrix administrators can compare the Windows configurations of a working and non-working server to quickly isolate the element causing an application to fail. This includes the Windows registry, file system, services, and installed programs and updates.
  • ControlUp monitors and troubleshoots all Citrix Virtual Apps and Desktops versions, enabling a streamlined management experience even when the environment includes multiple XenApp or XenDesktop versions or multiple farms.
  • ControlUp Insights seamlessly saves performance and usage data for Citrix Virtual Apps and Desktops, offering an extensive set of reports spanning areas such as user activity, Citrix user experience, application activity, resource consumption (host, server and even process level), system health and licensing.