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eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops

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The eG Enterprise Logon Simulator for Citrix XenApp and XenDesktop, a part of the eG Enterprise suite, is a purposebuilt solution for delivering proactive visibility into the logon performance in Citrix infrastructures.

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Compatible with

  • XenApp 7.11
  • XenApp 7.12
  • XenApp 7.13
  • XenApp 7.7
  • XenApp 7.8
  • XenApp 7.9
  • XenDesktop 7.11
  • XenDesktop 7.12
  • XenDesktop 7.7
  • XenDesktop 7.8
  • XenDesktop 7.9

Compatibility

  • Citrix Virtual Desktops (XenDesktop)
  • Citrix Virtual Apps (XenApp)

Product Details

The eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops, formerly XenApp and XenDesktop, a part of the eG Enterprise suite, is a purpose-built solution for delivering proactive visibility into the logon performance in Citrix infrastructures. Using an agentless approach, the eG Citrix Logon Simulator simulates a user logging in to a Citrix StoreFront or Citrix Gateway, formerly Citrix NetScaler Gateway through a browser, reviewing the list of applications/desktops accessible, clicking on a selected application or desktop, launching it in Citrix Receiver by initiating a session and then logging off. By emulating the exact same process that users go through when they logon to Citrix Virtual Apps and Desktops, the eG Citrix Logon Simulator provides a realistic measure of the user experience during Citrix logon. Since every simulation tests the entire Citrix delivery infrastructure (Citrix ADC, formerly NetScaler, Citrix StoreFront, Citrix Delivery Controller, Citrix Virtual Apps and Desktops Server, VDI, etc.), the results represent the cumulative health of all of the tiers supporting Citrix logons.

For years, slow logons have been the most common complaint of Citrix users. In a recent Citrix survey conducted by DABCC and eG Innovations, 52% of Citrix administrators reported slow login as the top complaint they see coming from users.

For users that log into Citrix sessions, slow logons can lead to frustration and lower productivity. To ensure great Citrix user experience, administrators must monitor the infrastructure proactively and be alerted to issues in advance, before users notice and complain.

Collecting logon metrics for real user activity is challenging. There are dozens of steps involved in the Citrix logon process and they involve multiple components, such as Citrix StoreFront, Citrix Delivery Controller, Active Directory, Profile server, Citrix Virtual Apps and Desktops, the Citrix data store, and more. Identifying exactly what is causing the slowdown can be time-consuming and laborious.

It also is a difficult to get a consistent assessment of logon performance because users each have different profiles and policies associated with them. Furthermore, there are times when no users are logging into the Citrix farm. It is important to know at all times if logon is working and whether users will be able to launch their applications and desktops successfully once they logon.

The eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops is a purpose-built synthetic performance monitoring solution that provides complete visibility into the logon performance of Citrix infrastructures. An integral part of the eG Enterprise performance monitoring suite, the eG Enterprise Logon Simulator for Citrix simulates the exact same process that users execute as they logon to Citrix Virtual Apps and Desktops. This tool uses an agentless approach to:

  • Simulate a user logging in to a Citrix StoreFront or Citrix Gateway through a web browser
  • Review the list of published applications/desktops
  • Click on one or more of the selected applications or desktops
  • Launch each of them sequentially by initiating a session via Citrix Receiver
  • Wait until the application launches successfully
  • And finally, log off from the session

Since every simulation tests the entire Citrix delivery infrastructure (Citrix ADC, StoreFront, Delivery Controller, Citrix Virtual Apps and Desktops Server, etc.). The results represent the cumulative health of all the tiers that support logon.
Since the all tiers of the Citrix environment need to work in concert for the logon operation, simulating logon helps test the availability and readiness of entire Citrix delivery infrastructure. This is also helpful to test if any changes in the Citrix environment (upgrades, patches, configuration changes, etc.) have affected the logon experience. eG Enterprise Logon Simulator for Citrix supports Citrix Virtual Apps and Desktops 6.x 7.x infrastructures.

Benefits of integrating eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops with Citrix product

  • Deliver great user experience for Citrix users: Provide fast and uninterrupted Citrix services
  • Proactively detect Citrix logon issues before end-users and business services are affected
  • Speed up mean time to resolution (MTTR): Find and fix Citrix logon problems before users call the helpdesk
  • Benchmark and optimize your Citrix infrastructure: Be the first to know if any changes are impacting the Citrix logon experience
  • Complete visibility into Citrix logon performance: Monitor real user logon experience and simulation results from a single console

Features

Detailed Diagnostics & Logon Analysis
The eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops is simple to implement. Installed on any desktop with a web browser and Citrix Receiver, it targets a configured Citrix logon URL and chosen applications/desktops at preconfigured intervals, and tests Citrix logon availability and performance 24x7. Anyproblematic step causing slow logon is clearly highlighted, so administrators can triage the problem immediately. The eG Enterprise Logon Simulator can be run from multiple endpoints and from any global or remote location.

Identify & Solve Key Citrix Logon Problems

  • Slow session logon
  • Session disconnect after logon
  • Authentication failure
  • Application unavailability
  • Slow application enumeration
  • Slow application launch
  • Citrix session not starting after logon

Real User Logon Monitoring
Complement Citrix logon simulation by monitoring real Citrix users as they logon to their Citrix infrastructure. Identify the cause of slow logon by obtaining a breakdown of every step of the logon process-authentication, profile loading, GPO processing, etc. Get actionable data to troubleshoot issues and optimize user experience. eG Enterprise helps pinpoint the cause of slowness: Where the problem is, which users are experiencing issues, and whether it is a Citrix issue or a problem in the supporting infrastructure.

Is a must-have for admins
There are many reasons why the eG Enterprise Logon Simulator for Citrix Virtual Apps and Desktops is a musthave for admins:

  • Simulates the exact process that end-users go through during Citrix logon
  • Tests if the entire Citrix delivery infrastructure works in concert to support user logon
  • 24x7 logon testing highlights issues before users notice
  • Helps baseline & compare logon performance across multiple locations
  • Automates alerts and accurately pinpoints logon issues
  • Provides detailed application availability and logon metrics
  • Agentless and lightweight: Adds minimal overhead
  • Supports Citrix Virtual Apps and Desktops 6.x 7.x
  • Complements eG Enterprise’s real user Citrix logon monitoring

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