eGain is a cloud application software for the enterprise.
Available in multiple languages, the eGain suite consists of:
- Mobile applications
- Social applications
- Web applications
- Desktop applications
- Management applications
- Messaging applications
- eGain OpenCEH™ Platform
- eGain Adapters™
- eGain Widgets (Mobile and Web)
eGain® helps businesses engage, acquire, and serve customers by delivering easy customer journeys. Modular, best-of-breed apps—built on a unique customer engagement hub platform, eGain® OpenCEH™ Platform—combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
- Modular applications on a unique customer engagement hub platform.
- Graphical workflows to easily route and track tasks.
- Rule-based configuration of content and sales offers.
- Powerful service resolution capability to help agents resolve complex issues.
- Knowledge base, interaction records, users and user groups, reports, dashboards, and real-time monitors shared by products.
- Custom-created activities and fields to match the needs of any business
- Pre-built adapters for easy access to information in external data and content sources and email systems.
- Specialized consoles for agents, social media managers, supervisors, managers, business analysts, knowledge authors, and administrators.
- Reporting and tracking options, as well as real-time alarms and monitors.
- Slice and dice analytics for sales and service.