We've unified Citrix solutions and our portfolio. Learn more .

eGain

Citrix Ready Product Image / Logo

eGain, a unified customer engagement and knowledge management software suite.

Request Product Details

Compatible with

  • XenApp 7.0
  • XenApp 7.1
  • XenApp 7.5
  • XenApp 7.6

Compatibility

  • Citrix Virtual Apps (XenApp)

Product Details

eGain is a cloud application software for the enterprise.

Available in multiple languages, the eGain suite consists of:

  • Mobile applications
  • Social applications
  • Web applications
  • Desktop applications
  • Management applications
  • Messaging applications
  • eGain OpenCEH™ Platform
  • eGain Adapters™
  • eGain Widgets (Mobile and Web)

eGain® helps businesses engage, acquire, and serve customers by delivering easy customer journeys. Modular, best-of-breed apps—built on a unique customer engagement hub platform, eGain® OpenCEH™ Platform—combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

Product Features

  • Modular applications on a unique customer engagement hub platform.
  • Graphical workflows to easily route and track tasks.
  • Rule-based configuration of content and sales offers.
  • Powerful service resolution capability to help agents resolve complex issues.
  • Knowledge base, interaction records, users and user groups, reports, dashboards, and real-time monitors shared by products.
  • Custom-created activities and fields to match the needs of any business
  • Pre-built adapters for easy access to information in external data and content sources and email systems.
  • Specialized consoles for agents, social media managers, supervisors, managers, business analysts, knowledge authors, and administrators.
  • Reporting and tracking options, as well as real-time alarms and monitors.
  • Slice and dice analytics for sales and service.

Resources