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Goliath Technologies’ new product helps ensure a successful pilot and production deployment of ChromeOS devices when using Citrix. When IT introduces new devices or solutions that impact end users, it is critical to identify the true root cause of user experience issues, and too often, blame is assigned to the new element being introduced.
Compatibility
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Citrix Workspace app
Citrix Workspace App for Chrome
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Citrix Virtual Apps
2203 LTSR, 2212
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Citrix Virtual Desktops
2203 LTSR, 2212
Videos
Product Details
Goliath Technologies’ new product helps ensure a successful pilot and production deployment of ChromeOS devices when using Citrix. When IT introduces new devices or solutions that impact end users, it is critical to identify the true root cause of user experience issues, and too often, blame is assigned to the new element being introduced.
Available now, is the only comprehensive view of Google ChromeOS device health, the Citrix Delivery Infrastructure, and end user experience—from the user’s perspective. Goliath Technologies and Google have collaborated to offer this industry-only integration which leverages embedded intelligence and automation to automatically discover your ChromeOS inventory, proactively alert on end user experience issues, and correlate metrics so IT professionals can anticipate, troubleshoot, and document root cause for permanent resolution.
In a single view, IT professionals can quickly associate a user’s device with their Citrix session to quickly diagnose issues impacting overall device performance and end user experience. Additionally, end user experience can now be benchmarked, tracked, and scored against industry best practices so IT professionals have an objective measurement of the quality of end user experience provided without the reliance on subjective feedback, which can be both inaccurate and difficult to act upon.
Screenshots
Features
- Industry-only comprehensive view of Google chromeOS device health & performance metrics correlated with active and historic Citrix session details
- Embedded intelligence & automation - Proactively looking for events, conditions, and failure points that can cause end-user experience issues. We automatically discover you chromeOS device inventory and Citrix delivery infrastructure. Then, monitor based on best practices, and alert you if there is an issue before end users are impacted.
- Application availability – Synthetically logging on to confirm Citrix and the delivery infrastructure is up and available for users. If there is an issue, we alert you in real-time, with detailed metrics and screenshot evidence.
- Citrix Discovery & Dependency Map – Automatically and dynamically discovers your entire delivery infrastructure, draws dependencies, and automatically updates when any IT element changes or is updated. All elements represented are proactively monitored. Real-time visual changes indicate underlying performance issues with that IT element and/or related ones.
- Real-time and historical session data in a single view without consulting another product.
- ICA/HDX tab offers the only objective view into what is being experienced by the end-user and what is impacting that experience. Data interpretation lines on ICA/HDX charts show end-user behavior impact on performance.
- Detailed metrics for 30+ stages of the logon process to help isolate the root cause of logon issues. Identify & document root cause with data and analytics to permanently remediate issues, collaborate with other departments, inform management, and prevent issues in the future.
- Industry-only scorecards and reports that objectively show actual end user experience benchmarked against industry best practices.
- Out-of-the-box reports ready to go with hundreds of customizable reporting options. Automated scheduling notifications allow just-in-time information sent to the individuals who need it.
- Purpose-built integrations for all major EHR systems.
Advantages
- Ensure successful pilot or production deployment of chromOS devices when using Citrix
- Rich telemetry correlated across Citrix delivery infrastructure, chromeOS device, and user
behavior - Exclusive access to Google APIs for chromeOS device metrics
- Purpose-built for the proactive end-user experience troubleshooting & management
- Reduced troubleshooting time with documentation for permanent remediation
- Gets fingers pointed in the right direction
Resources
Whitepapers
Goliath Performance Monitor for ChromeOS