Infosys Unified User Environment, empowers contact center agents and enhances operational efficiency leading to increased customer satisfaction.
In a marketplace driven by demanding customers and their ever-increasing expectations, superior customer service has become a prerequisite to maintaining customer loyalty and ensuring customer retention. Contact center personnel are often the first point of contact between the brand and potential customers. Contact centers are riddled with inefficiencies in optimizing average call handling time, improving first-call resolution, handling agent stress, and minimizing agent churn. Further, the lack of a unified customer data system prevents agents from having a 360-degree view of the customer, which minimizes the agents capabilities to proactively resolve issues.
Enterprises thus need a scalable and easily deployable product with a user-friendly interface that can integrate various applications and maximize agent efficiency.
Infosys Unified User Environment, previously known as Infosys Proton, empowers contact center agents and enhances operational efficiency leading to increased customer satisfaction.
Infosys Unified User Environment helps agents resolve calls faster and reduces average handling time through automation, leading to increased customer satisfaction. Its intuitive dashboard aggregates information from disparate applications. This saves the agents time and reinforces superior supervision, resulting in enhanced operational efficiency. It can easily integrate with the existing IT infrastructure of the enterprise, thus reducing time-to-market and expediting return on investment (ROI).