The nGeniusONE platform provides real-time visibility into the performance of users, application services, and infrastructure by analyzing packet data across the network, on premises or in the cloud. Powered by Adaptive Service Intelligence™ (ASI) technology, the highly scalable and patented deep-packet inspection engine, the nGeniusONE platform provides IT organizations with a comprehensive view of the entire service delivery chain inclusive of Citrix Virtual App and Citrix Virtual desktop technologies.
nGeniusONE leverages high-value packet data to generate “smart data” for smarter analytics to assure performance, manage risk, and facilitate superior decision-making regarding application and network services. With these smarter analytics, IT teams can quickly triage performance issues even in complex multivendor environments, ultimately reducing Mean Time to Repair (MTTR).
The platform examines all application interactions over the infrastructure to deliver end-to-end visibility into the performance of application tiers, network traffic, service enablers (e.g., DHCP, Active Directory/LDAP, and RADIUS), and end users to understand the full context of the service and Citrix anomalies contributing to poor user experience or application performance. With its common workflow across all tiers of a service, the nGeniusONE platform reduces the time to troubleshoot performance-impacting incidents and problems.
The platform provides a graphical view of Citrix showing which users or application servers are using which Citrix servers, how much strain they are putting on the server in terms of both volume of traffic, and errors being generated. This allows nGeniusONE to pinpoint busy or degraded performance for specific published applications or desktops and simultaneously identify the users or application servers causing or suffering from the problems.
The nGeniusONE platform streamlines service delivery management for Citrix by providing the following key analysis layers:
Most Citrix impacting performance issues can be efficiently triaged by using the Dashboard, Service Dependency Map, and the Service Monitor specifically. However, should deep dive troubleshooting be needed, IT teams can further drill down to the Session and Packet Analysis layers.