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nGeniusONE Service Assurance Platform

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The nGeniusONE platform provides real-time visibility into the performance of users, application services, and infrastructure by analyzing packet data across the network, on premises or in the cloud. Powered by Adaptive Service Intelligence™ (ASI) technology, the highly scalable and patented deep-packet inspection engine, the nGeniusONE platform provides IT organizations with a comprehensive view of the entire service delivery chain inclusive of Citrix Virtual App and Citrix Virtual desktop technologies.

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Compatible with

  • XenApp 6.5
  • XenApp 7.0
  • XenApp 7.1
  • XenApp 7.14
  • XenApp 7.15 LTSR
  • XenApp 7.16
  • XenApp 7.17
  • XenApp 7.5
  • XenApp 7.6
  • XenDesktop 7.0
  • XenDesktop 7.1
  • XenDesktop 7.14
  • XenDesktop 7.15 LTSR
  • XenDesktop 7.16
  • XenDesktop 7.17
  • XenDesktop 7.5
  • XenDesktop 7.6

Compatibility

  • Citrix Virtual Desktops (XenDesktop)
  • Citrix Virtual Apps (XenApp)

Product Details

The nGeniusONE platform provides real-time visibility into the performance of users, application services, and infrastructure by analyzing packet data across the network, on premises or in the cloud. Powered by Adaptive Service Intelligence™ (ASI) technology, the highly scalable and patented deep-packet inspection engine, the nGeniusONE platform provides IT organizations with a comprehensive view of the entire service delivery chain inclusive of Citrix Virtual App and Citrix Virtual desktop technologies.

nGeniusONE leverages high-value packet data to generate “smart data” for smarter analytics to assure performance, manage risk, and facilitate superior decision-making regarding application and network services. With these smarter analytics, IT teams can quickly triage performance issues even in complex multivendor environments, ultimately reducing Mean Time to Repair (MTTR).

The platform examines all application interactions over the infrastructure to deliver end-to-end visibility into the performance of application tiers, network traffic, service enablers (e.g., DHCP, Active Directory/LDAP, and RADIUS), and end users to understand the full context of the service and Citrix anomalies contributing to poor user experience or application performance. With its common workflow across all tiers of a service, the nGeniusONE platform reduces the time to troubleshoot performance-impacting incidents and problems.

The platform provides a graphical view of Citrix showing which users or application servers are using which Citrix servers, how much strain they are putting on the server in terms of both volume of traffic, and errors being generated. This allows nGeniusONE to pinpoint busy or degraded performance for specific published applications or desktops and simultaneously identify the users or application servers causing or suffering from the problems.

Features

The nGeniusONE platform streamlines service delivery management for Citrix by providing the following key analysis layers:

  • Service Dashboard - Delivers easy to navigate and view health performance status, metrics, and alarms for Citrix-based services. IT teams can use it to quickly spot performance issues related to a the variety of elements necessary to deliver a holistic service including the Citrix ADC, formerly NetScaler, Citrix Virtual App and Virtual Desktop, formerly XenApp and XenDesktop and beyond including services such as Citrix licensing servers, StoreFront servers, as well as service enablers and backend database servers in a single view.
  • Service Dependency Map - Visualizes the current state of the Citrix service and application environment with automatic discovery and mapping of client - server relationships to provide visibility into all the dependencies among various components.
  • Service Monitor - The service monitor enables comprehensive analysis of Citrix transactions, successes and failures, latency, retransmissions, and response times to identify the root cause of Citrix impacting performance issues. The service monitor also provides holistic visibility of packet flow traffic to Citrix Storefront, Citrix Virtual Apps and Desktops, and other services such as License servers, as well as ability to focus analysis on the affected user communities. This view enables IT teams to investigate and isolate the sources contributing to performance degradation issues.
  • Session Analysis - Delivers session-level analysis with hop-by-hop ladder diagrams detailing individual message exchanges between clients and Citrix servers to help IT teams analyze transaction latencies, network statistics such as Average Round Trip time, number of TCP retransmissions, timeouts; as well as detailed session and flow information.
  • Packet Analysis - Enables deep-dive visibility into Citrix services for protocol level analysis and forensic evidence collection.

Most Citrix impacting performance issues can be efficiently triaged by using the Dashboard, Service Dependency Map, and the Service Monitor specifically. However, should deep dive troubleshooting be needed, IT teams can further drill down to the Session and Packet Analysis layers.