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ObserveIT Enterprise

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ObserveIT’s session recording system captures video of all on-screen activity while users work in Citrix XenApp published applications and on XenDesktop virtual desktops – with the most advanced technology available. ObserveIT records user activities – in every application and system area – so that administrators, IT troubleshooters and auditors can replay any session, just as if someone had been standing over the user’s shoulder with a video camera in hand.

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Compatible with

  • XenApp 6.0
  • XenApp 6.5
  • XenApp 7.15 LTSR
  • XenApp 7.16
  • XenDesktop 7.15 LTSR
  • XenDesktop 7.16


  • Citrix Virtual Desktops (XenDesktop)
  • Citrix Virtual Apps (XenApp)


Product Details

ObserveIT software acts like a security camera by capturing video replay of all on-screen activity performed, whether in Citrix published applications, on corporate servers or on desktops. ObserveIT can be used for capturing all activity for any application, and does not require you to use Citrix Virtual Apps and Desktops, formerly XenApp and XenDesktop Platinum Edition.

ObserveIT consists of three key capabilities:

  1. Privileged Identity Management: Identifying the precise name of each shared-account admin user
  2. Video Recording: Capturing all screen activity for replay during audits and investigation
  3. Video Content Analysis: Generating a detailed text log of every app, file, URL or resource accessed by the user

ObserveIT creates detailed audits for every user action, ever within applications that do not produce any logs of their own. It captures all activity no matter what connection protocols are used (RDP, SSH, Telnet, ICA, direct console login, etc.) and can be deployed on Linux, Unix or Windows servers and desktops, on Citrix Virtual Apps and Desktops servers or on Xen environments.

ObserveIT is the ideal solution for 3rd Party Vendor Monitoring and PCI/HIPAA/SOX/ISO Compliance Accountability. ObserveITs worldwide customer base spans many industry segments, including Financial Services, Healthcare, Retail, Manufacturing, Utilities and Telecommunications.

Key Benefits of ObserveIT Session Recording for Citrix

  • Better end user experience / helpdesk:  Immediately access video recordings, even live activity streams, of every user session and action to assist with helpdesk tasks.
  • Easier compliance accountability:  Monitor and audit local and remote user activity to satisfy PCI, HIPAA, SOX and ISO 27001 security requirements.
  • Remote vendor monitoring:  Review and search remote vendor sessions to ensure that vendors are meeting their obligations and posing no risks to the organization.
  • IT security and early data breach detection: Custom realtime alerts and integration with SIEM/NMS systems provide early warning of both human error and malicious actions.


ObserveIT Feature Highlights

  • Screen motion capture plus video activity analysis for searchable text-based activity logging of all user actions
  • Advanced keylogging for keyword searching to instantly find any on-screen mouse/keyboard action
  • Records actions in all system areas and all apps – zero-gap recording of all commercial, legacy, bespoke and cloud apps plus all system areas
  • Supports all protocols, including local, Citrix, SSH, Telnet, Terminal Services, Remote Desktop, PC Anywhere, VMware, VNC, Dameware, etc.
  • Privileged user identification, without requiring password rotation or check-in/check-out
  • Identity theft detection detects server access from unauthorized client computers
  • SIEM, NMS and IT ticketing system integration for better security and easier investigations – including direct links to recorded events
  • Ready-to-use and custom audit reports can be exported to Excel or XML, or scheduled to run automatically for email delivery
  • Low resource requirements: ultra-efficient data storage (less than 250GB/year for high-usage, 1000-server environment) and minimal agent footprint (1%-2% CPU, 10 MB RAM during session, 0% CPU when no console active)

ObserveIT is certified Citrix Ready for recording and analyzing session activity in Citrix Virtual Apps and Desktops environments. This certified integration ensures a reliable, full-featured user recording solution for all Citrix Virtual Apps and Desktops users (any edition, not just Platinum).

ObserveIT is compatible with Citrix Virtual Apps and Desktops versions 6.5 (64-bit), 6.0 (64-bit), 5.0 (64-bit), 5.5, 5.0 (32-bit).