Intermedia Unite is a fully integrated, cloud-based communications platform. Intermedia Unite believes that people are the center of all communications and that tools facilitate that communication. Those tools should be easy-to-use, high-performing, and worry-free so that you can focus on the interaction and not the tools.

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  • down-arrow Citrix Virtual Desktops (XenDesktop)
  • down-arrow Citrix Workspace app (Receiver)
    Citrix Workspace App for Windows
  • down-arrow Citrix Virtual Apps (XenApp)
  • down-arrow Citrix Virtual Apps and Desktops service on Azure
    Citrix Virtual Apps and Desktops service on Azure
  • down-arrow Citrix Virtual Apps and Desktops service (XenApp and XenDesktop service)
    Citrix Virtual Apps and Desktops service


Product Details

Intermedia Unite combines your phone system, chat, video conferencing, file management and contact center into a seamless experience that fits with your business size, needs and work style.

With Intermedia Unite for Citrix, users can access the communication and collaboration features they need to stay connected and productive directly from their Citrix VDI environment.


  • Business phone system: 90+ enterprise-grade features including HD voice and unlimited domestic calling in US, Canada, and Puerto Rico).
  • Phones: Unite phones are plug-and-play, delivered pre-configured to work seamlessly with the Unite service. No technical expertise or technician required. Includes manufacturers such as Polycom, Cisco, and Yealink, with several models to choose from to meet any business need.
  • Team Chat: Communicate in real-time with direct chat (1:1 chats) and private and public channels (group chats).
  • Business SMS*: Send SMS messages using your business phone number from d (must be enabled by administrator).
  • Video conferencing: Host meetings in HD video and audio, share screens, and more.
  • Presence status: See real-time working statuses of teammates so you know who is available for a quick chat, call, or meeting.
  • File management: Collaborate, share and store files securely with full file management, backup and restore.
  • Mobile App: Users can access their business phone, team chat, video conferencing, and files from any mobile device
  • Calling features: Call park, call hold, call transfer (blind, warm, transfer to voicemail), three-way calling, and more.
  • Call flip: Easily flip calls from desktop to mobile device, and vice versa.
  • Auto Attendant: Automatic greetings along with fast and efficient call routing based on your business hours.
  • Hunt Groups: Route incoming calls to specific teams who share responsibility answering them.
  • Voicemail: Virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.
  • Fax: Intermedia WebFax is a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows®-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.
  • Integrations: Connect Intermedia Unite with popular third-party business apps, like Salesforce, NetSuite, and more
  • Contact Center: Omni-channel experience with customer integrations, workforce optimization, and more