In a typical VDI environment, RingCentral acts as any other application running in a virtual host environment. However, telephony media streams must make several extra network hops to reach the RingCentral service. If the network infrastructure is inadequate or unstable users may experience degradation in audio quality due to these extra hops.
With the RingCentral App for Citrix and RingCentral Phone Plug-In for Citrix, we work to establish a direct media channel from your remote device where Citrix is installed to the RingCentral data center. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.
Please see our All About RingCentral Office® Datasheet for more information on our complete feature set.
We know security and privacy are top of mind for our customers, and that’s why they’re a priority for us too. You can trust RingCentral to provide transparent, up-to-date information on network operations, security, privacy, and compliance. Our dedicated team members are proactively monitoring and optimizing our platform 24/7/365, ensuring service remains at the highest level possible, with available 99.999% uptime SLA.
RingCentral has a history of innovation and a proven track record of investment to deliver the highest quality HD voice within a network optimized for quality of service. We also equip and empower customers with all the tools and data needed to monitor system performance and identify and address service-impacting issues.