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Landscape handles relationships with millions of insurance customers and is used by 19 businesses including Markerstudy Group, Direct Line Group, Towergate Partnership and Sompo Canopius.
Compatibility
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Citrix Workspace app
Citrix Workspace App for Windows
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Citrix DaaS
Citrix DaaS
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Citrix Virtual Apps and Desktops service on Azure
Citrix Virtual Apps and Desktops service on Azure
Product Details
The company designed it with ease of use in mind. Windows based and scalable for any size of business, Landscape integrates seamlessly with aggregators and supports the rapid development of new websites.
Landscape supports all sales channels and, being component based, can be introduced module-by-module as well as all at once. It spans all areas of insurance including policy and claims, accounts, rating, channel management, and management information.
Features
Benefits
Improve productivity
Customers report a number of efficiencies after adopting Landscape, including:
- A doubling of the number of policies handled per customer services advisor
- Faster handling times for quotes, policies and claims
- A 75 per cent reduction in the turnaround time for processing quotes for household insurance
Reduce costs
Customers also report:
- A lowering of up to 25 per cent in policy administration headcount
- Operational savings of up to 20 per cent
- Lower development costs
- IT headcount reduced by 10 per cent
Fight fraud
Landscape helps insurers to identify fraudulent activity early on in the claims handling process via its comprehensive set of fraud rules, which automatically score all claims as they enter the system.
Better customer service
Landscape allows insurers to adopt a more client-centric view of their data. This speeds up and personalises customer service, and also helps staff to identify opportunities to cross-sell or upsell other products and services.