We've unified Citrix solutions and our portfolio. Learn more .

AlertOps

Citrix Ready Product Image / Logo
Request Product Details

Compatible with

  • Citrix Access Control Service
  • Citrix Gateway 13.0
  • Citrix Gateway service
  • NetScaler Gateway 12.1

Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

AlertOps is laser-focused on being the best major incident management and response platform for ITOps, NOC and DevOps teams.

Features

  • Flexible On-Call Schedules
    Set it and forget it. Create a custom schedule that’s best for your teams, and AlertOps will make sure that the right people are alerted, no matter when an incident occurs.
  • Integrate With Tools
    Create custom two-way integrations and workflows and get the most from your monitoring stack. AlertOps’ no-code inbound APIs and pre-built integrations enable you to build a fully integrated and automated incident response system.
  • Live Call Routing
    Route inbound calls in real-time so that callers never hit a dead end. With AlertOps, your on-call team members always get the call.
  • Role-Based Security
    Assign users to specific security roles as needed with AlertOps’ role-based security. Give team members the access they need to resolve issues, without compromising organizational security.
  • Alert Aggregation
    AlertOps’ Alert Aggregation allows you to connect your monitoring tools and view all of your incident data in one place. Route alerts and reduce noise with smart routing.
  • Enterprise Team Management
    Manage thousands of users across hundreds of teams. Resolve complex incidents faster with AlertOps team management structures that mirror your real-world teams.
  • Enterprise Platform
    AlertOps is built on the highly secure Microsoft Azure cloud infrastructure, supported by an enterprise grade software stack, so you get state-of-the-art security, reliability, and performance.
  • Automatic Escalations
    AlertOps has your back with automatic escalations. Set up escalation groups, and add on-call schedules. We take care of the rest.
  • Rich Alerting
    AlertOps ensures that your alerts reach the right person, through the right channel, every time. You’ll never miss a critical alert (or any other alert)!
  • Extendable Incident Management
    AlertOps effortlessly extends your incident management platform and connects your monitoring and help desk systems using pre-built integrations and Open, No-Code APIs.
  • Mobile Incident Management
    AlertOps’ mobile app for Android and iOS puts the solution for Major Incident Management, IT Alerting, and DevOps in your hands.
  • Real-Time Collaboration
    AlertOps helps resolve incidents faster by getting the right people involved and enabling them to communicate through Slack and Microsoft Teams in real-time.
  • Enterprise Reporting
    AlertOps dashboards and enterprise reporting capabilities enable you to view your incident management performance at the team level, and scale up to view your entire organization’s performance. Increased visibility and accountability help you drill down and see post-mortem alerts and track SLA compliance.
  • WorkFlows
    AlertOps’ workflows automate system integrations, streamline your incident response, and enable you to better communicate with stakeholders.
  • Manual Alerting
    Send alerts to multiple teams instantly or as needed using templates, or open tickets yourself with manual alerting.