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Comm100

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Compatible with

  • Citrix Access Control Service
  • Citrix Gateway 13.0
  • Citrix Gateway service
  • NetScaler Gateway 12.1

Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

Comm100 Live Chat makes connecting easier Powering genuine, real-time customer engagements

9 in 10 Comm100 Live Chat users say they prefer chat over any other channel.

Connect with your customers in real-time and resolve more questions, faster.

Deliver better customer experiences more quickly with unique co-browsing and audio and video chat.

Real-time conversations for sales, service, and support
Connect via traditional messaging, or get more personal with audio/video chat and co-browsing. Share files and content links to resolve issues and complete transactions more quickly.

Go above and beyond with powerful personalization
Comm100 makes it easy for your agents to know who’s who even before a chat begins: Configurable pre-chat surveys, CRM and eCommerce integrations, and intelligent – and compliant – tracking of current and past behavior make it all possible.

Flexible configuration for the way you work
Comm100 offers more configuration flexibility than any other vendor on the market. From branding to pre-programmed responses and routing, it’s live chat the way you want it.

Supercharge your agent experience
The Comm100 agent console is designed for peak performance and usability – so your agents can easily deliver quality customer support with less effort. Easy to learn and quick to master, you’ll be up and running in hours, not days.

The manager experience, simplified
Comm100 offers the tools and analytics to keep your team operating optimally. From managing roles and permissions to supervising chats to insightful reporting, only Comm100 helps you turn live chat into a competitive advantage.