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DeskPro

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Compatible with

  • Citrix Access Control Service
  • Citrix Gateway 13.0
  • Citrix Gateway service
  • NetScaler Gateway 12.1

Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

Helpdesk software you can depend on.
Deliver great customer service with our powerful and flexible helpdesk software.

The agent experience
Arm your team with the tools they need to resolve any issue, together.

The user experience
Users can interact with your organization in whichever way suits them best.

Effortlessly migrate your data
Migrate from your legacy helpdesk software to Deskpro with ease using our super-simple and secure importer tools. You'll be up and running in no-time.

The everything-helpdesk
Support every product, region, and audience with a single helpdesk. Our agile, flexible and robust platform is easily tailored to fit your specific needs.

Portal
Help users help themselves with a fully-integrated knowledgebase software and 24/7 self-service portal, customized to fit each of your brands. Pick and choose the configuration of content types that works for your organization.

Messenger
Deskpro Messenger lets you provide great support is anywhere. Users can access essential helpdesk features from a single, intuitive interface that you can embed wherever they need it the most.

Email
Users can conveniently create, answer and manage support tickets through their email. The whole email thread is captured in a ticket, including rich-text elements and attachments, making it easy to track and action.

Agent responses are personalized and human.

Social (Coming Soon)
Interact with your customers on the platform they love the most. User contributions to your social media pages become actionable tickets, which you can respond to from your helpdesk.

Voice (Beta)
Resolve issues faster with a fully-integrated call center software for your helpdesk. Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone.