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OneDesk is an application that combines HelpDesk with Project Management, allowing you to serve your customers and work on your projects, all in one place.
Compatibility
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Citrix Secure Private Access
Citrix Secure Private Access
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Citrix Gateway
12.1, Citrix Gateway service, 13.0
Product Details
OneDesk is an application that combines HelpDesk with Project Management, allowing you to serve your customers and work on your projects, all in one place.
OneDesk connects your workflows between email, ticketing, task-management, projects, live-chat, custom forms, and much more.
Features
Powerful Help Desk & Ticketing
- Capture tickets by email
- Customer portal & knowledge base
- Integrated chat and collaboration
- Flexible, customizable, workflows
- Capture project & service requests
- Service Level Agreements
Versatile Project Management
- Views for traditional & agile project management
- Gantt charts, scheduling, and assignments
- Discussions & notifications on tasks & issues
- Time-tracking with timesheets & task timers
- Reporting and Exporting
- Integrations for other applications you already use
Screenshots
