An agent optimization suite to evaluate, improve & inspire agent performance. Empower agents, team leaders, QA analysts and managers with capabilities and real-time intelligence needed to delight customers and boost revenue.

Easily evaluate and identify customer service problems. Give agents real-time feedback and maintain control of all your operations in one centralized place. Monitor quality and measure your service more efficiently while driving continuous agent improvement. Optimize your quality operations and empower your agents by giving them visibility and real-time feedback on what they can improve. Keep them trained and updated.

Features

• Optimize agent performance at every stage: Centralized and integrated Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. ‍Playvox integrates with multiple CRM and service software, or can be used as standalone software
• A single platform to control: Manage your entire customer service team with a single platform that integrates with your current systems and environment.
• Centralize and automate your entire QA process: This ensures quality performance is always being monitored, measured, trained, recognized and rewarded.