An agent optimization suite to evaluate, improve & inspire agent performance. Empower agents, team leaders, QA analysts and managers with capabilities and real-time intelligence needed to delight customers and boost revenue.
Easily evaluate and identify customer service problems. Give agents real-time feedback and maintain control of all your operations in one centralized place. Monitor quality and measure your service more efficiently while driving continuous agent improvement. Optimize your quality operations and empower your agents by giving them visibility and real-time feedback on what they can improve. Keep them trained and updated.