RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.

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Compatibility

  • down-arrow Citrix Access Control Service
    Citrix Access Control Service
  • down-arrow Citrix Gateway (NetScaler Gateway)
    12.1, Citrix Gateway service, 13.0

Product Details

RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.

Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

Features

  • Intelligent, omni-channel self-service with Chatbots that extend to Skype, Slack, mobile and web bots.
  • Comprehensive functionality: Incident, problem, change, service level management, self-service, discovery and asset management
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing

Screenshots

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