Connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more with Salesforce Customer 360. With the Salesforce cloud-computing model, our CRM solutions can customised and scaled quickly to the meet needs of small, medium and enterprise-sized businesses as they grow.
Grow your accounts, find new customers, and score more wins with Sales Cloud.
- Move deals faster by tracking customer information and interactions in one place
- Improve conversion rates by finding, nurturing, and converting more sales-ready leads
- Accelerate productivity with AI, automatic data capture, and process automation — all in one console
- Make more insightful decisions — faster, and from anywhere — with the most up-to-date information
- Highlight top leads and suggest next steps using AI that separates deals won from deals lost
Enhance your customer service - from call center software to self-service portals - with more responsive, intuitive, and flexible support that anticipates customer needs.
Support customers everywhere using service features that keep the conversation flowing.
- Solve customer problems and close cases faster from a single console screen
- Provide faster service by helping customers find the answers they need on their own in self-service communities
- Personalise customer care and predict needs using insights from customer behaviour
- Provide conversational service over SMS, MMS, and group services with live messaging
- Drive agent productivity while delivering connected, intelligent, and personalised service from the phone to the field
Create exceptional cross-channel customer journeys that deliver personalised experiences across email, mobile, social, advertising, the web, and more.
Build and manage customer journeys with Marketing Cloud. Deliver the right message at the right time on the right channel.
- Drive customer engagement by using CRM and other data to automate and personalise your email marketing at scale
- Extend your digital marketing by adding mobile to your email and social campaigns
- Create 1-to-1 customer journeys across email, mobile, social, ads, and the web that connect across marketing, sales, service, and more
- Deliver exceptional social experiences by connecting them to marketing, sales, and service and analysing data from over a billion sources