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ServiceDesk Plus

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Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Incident management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Problem management
Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk's productivity.

Change management
Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

CMDB
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT project management
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.