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Spoke

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Compatible with

  • Citrix Access Control Service
  • Citrix Gateway 13.0
  • Citrix Gateway service
  • NetScaler Gateway 12.1

Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

Intelligent ticketing for core operating teams. Resolve internal requests up to 80% faster using Spoke. Spoke's modern ticketing system, awesome Slack integration, and self-service A.I. save companies time and makes employees happier.

Give your colleagues the ability to ask questions and receive answers across multiple channels — Slack, email, web browser, SMS, and more. Employees don’t have to use tools they aren’t familiar with, increasing engagement and helping your company resolve more requests.

Spoke auto-resolves more than 40% of requests using AI, and the more you use Spoke, the smarter the machine learning gets. When you don’t need to worry about answering the same FAQ over and over again, you and your team can focus on more important tasks.

Spoke’s powerful and intuitive ticketing system, integrated knowledge base, and automated workflows help you to fly through requests. Review, assign, and resolve tickets quickly – and view analytics to see how well you and your team are performing.

Features

  • Increase employee engagement
  • Respond to repetitive questions with A.I.
  • Improve productivity