Reduce downtime impact with effective communication for your customers and your team.

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Compatibility

  • down-arrow Citrix Access Control Service
    Citrix Access Control Service
  • down-arrow Citrix Gateway (NetScaler Gateway)
    12.1, Citrix Gateway service, 13.0

Product Details

Reduce downtime impact with effective communication for your customers and your team.

Proactively connect with customers.
Let customers know about planned or unplanned downtime before they find out on their own

Build company reputation and trust.
Improve customer relationships with transparent incident management processes, and demonstrate reliability and availability to potential customers.

Reduce customer service workload.
Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages.

Real-time incident communication.
Shorten downtime with automated communication, and get systems back online with less stress.

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