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UserEcho

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Compatible with

  • Citrix Access Control Service
  • Citrix Gateway 13.0
  • Citrix Gateway service
  • NetScaler Gateway 12.1

Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

UserEcho provides customer engagement solutions that help you to communicate effectively and resolve the needs of any business.

The UserEcho offers everything you need to let customer conversations flow seamlessly across different channels, creating a better experience for both your business and your customers.

Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.

Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient.