We've unified Citrix solutions and our portfolio. Learn more .

Zendesk

Citrix Ready Product Image / Logo
Request Product Details

Compatible with

  • Citrix Access Control Service
  • Citrix Gateway 13.0
  • Citrix Gateway service
  • NetScaler Gateway 12.1

Compatibility

  • Citrix Access Control Service
  • Citrix Gateway (NetScaler Gateway)

Product Details

The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place. Zendesk's customer service and engagement products are powerful and flexible, and scale to meet the needs of any business.

Features:

  • Integrated customer support: Zendesk Support is a simple system for tracking, prioritizing, and solving customer support tickets.
  • Knowledge base and smart self-service: Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
  • Live chat and messaging: With Zendesk Chat and Message you can proactively engage customers—in real-time and in context. That way customers can get the attention they deserve.
  • Call center software: Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.