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2nd Nature

By Unimax

This product is compatible with

  • XenApp 7.9
  • XenDesktop 7.9

Product Details

2nd Nature enables large organizations and managed service providers to unify their related voice systems by providing a single, centralized administration interface for PBX, voice messaging, and other critical business systems.

2nd Nature offers flexibility and accountability for managing voice system operations. By replacing the use of native interfaces for your PBX and voice mail systems, 2nd Nature is able to streamline provisioning of telecom resources and strategically manage MACs - or you can use 2nd Nature as an application platform for communication-enabling business processes.

2nd Nature provides four key benefits to large organizations and managed service providers:

Reduce Operational Costs

  • Reduce provisioning and administration costs
  • Improve asset utilization
  • Redistribute personnel costs
  • Standardize and automate processes
  • Create, modify, and delete multiple phones and voice mailboxes at once
  • Manage shared distribution list membership

Strengthen security and accountability

  • Lock down access to PBX and voice messaging systems
  • Manage administrators by role
  • Increase accountability and auditing capabilities
  • Automate off-boarding

Increase visibility and control

  • View systems globally across your environment
  • Track metrics and analyze trends
  • View resource availability
  • Confirm policy compliance
  • Integrate with Active Directory and other critical business systems

Improve internal customer service

  • Higher rate of first-call resolution
  • Faster turn-around times
  • Fewer errors
  • Status reporting

Features

  • Management of multiple different PBX systems in a single interface.
  • Ability to arrange systems in a hierarchy so that, for example, Active Directory users can be linked to voicemail users.
  • Use of templates to streamline provisioning.
  • Use of transformations to managed linked numbers (e.g. phone extension and voice mailbox)
  • Number inventory and management across systems, based on user-defined number ranges representing numbers assigned by the telecom provider
  • Online applications for phone number, voicemail and user management

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Screenshots

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Resources

Brochures

Unimax 2nd Nature Datasheet