Citrix Ready Product Image / Logo

Verba Collaboration Compliance Platform

By Verba Technologies Ltd.

This product is compatible with

  • HDX RealTime Optimization Pack 2.2
  • XenApp 7.12
  • XenDesktop 7.11

Product Details

The Verba Collaboration Compliance and Quality Management Platform is a complete collaboration compliance, recording, archiving and contact center quality management solution for Skype for Business and other UC platforms. Verba provides collaboration compliance, quality management, and speech analytics. With integrated instant messaging, voice, video and desktop screen recording in a single unified platform. Verba solutions help leading global organizations manage risk and compliance, develop quality assurance and increase productivity to enhance their business.

Verba Collaboration Compliance Platform is a call recording and quality management solution for unified communications systems. Deployed at financial institutions, security companies and contact centers, Verba helps organizations better manage risk and compliance, develop quality assurance and increase productivity to enhance their business. Verba takes an innovative approach to call recording and quality management by offering a product with more features, better technology and a lower price point with the ability to record all media in a single, unified system that’s easy to use, quick to search and accessible anywhere at any time. Providing a true unified recording solution by capturing voice, video and telepresence calls, Verba recording solution is ideal for contact centers (customer service, telemarketing, telesales), energy and utility companies, financial services providers (banking, credit card operations, trading floors), government agencies, healthcare organizations, law firms, market research companies, media organizations, security providers and small businesses.

Benefits of integrating Verba Collaboration Compliance Platform with Citrix Product
Verified interoperability with the Citrix HDX RTOP allows customers deploying Skype for Business in a Citrix environment and use Verba for collaboration compliance.

Features

  • Supports recording and archiving of all Skype for Business modalities/features: voice, video, IM, screen/application share, file share, whiteboard, polls, etc.
  • Pro-active compliance capabilities for unified communications: ethical wall, session blocking, content filtering, disclaimer notifications
  • Full Active Directory integration for centralized configuration
  • Integration with 15+ storage and archiving platforms including WORM storage systems and cloud solutions
  • Advanced compliance features: voice quality check, CDR reconciliation, legal hold, cases, compliance workflows, announcements
  • Advanced analytics: integrated speech search and transcription, full-text IM transcript search, reporting, dashboard

For more information, click here.

View more
View less